San Jose, CA - Exasperated by what they say are years of state indifference to nursing home complaints, two San Jose-area women and a watchdog group are suing the Department of Health Services in hopes that the courts can force the agency to follow its own rules. State law requires nursing home complaints -- written or oral -- to be acknowledged within two days and investigated within 10 days. That seldom happens, say critics of the department. And a department spokeswoman said Tuesday that in only about 40 percent of the less serious cases -- those that do not involve an immediate threat to life -- are investigations begun within 10 days.
October 19, 2005